FAQs

General Information

Q1: What is MD STAY FIT?

A: We are a specialized sports brand offering equipment, apparel, footwear, and bags for all activity levels.

Q2: Do you serve customers outside Egypt?

A: Yes, we supply local and international markets, including several Arab countries.

Q3: Are your products suitable for beginners and professionals?

A: Yes, our range is designed to meet the needs of all fitness levels.

Orders & Payment

Q1: How can I place an order?

A: Simply browse products, add to cart, and complete checkout with your details.

Q2: What payment methods are available?

A: Available payment options are shown at checkout for your convenience.

Q3: Can I modify or cancel my order?

A: Please contact us quickly via Contact us to check if changes are still possible.

Shipping & Delivery

Q1: How long does delivery take?

A: Delivery takes 3 to 5 business days depending on your location, Learn more.

Q2: How are shipping fees calculated?

A: Shipping costs are calculated at checkout based on your selected governorate.

Q3: What if my order is delayed?

A: Delays may occur during peak times; contact us via Contact us for assistance.

Returns & Exchanges

Q1: Can I return or exchange a product?

A: Yes, within 7 days if the item is unused and in original condition, Learn more.

Q2: What do I need to process a return?

A: The original invoice is required for all return or exchange requests.

Q3: How do I request a return or exchange?

A: Please contact us through Contact us and our team will assist you.